The General Manager of the establishment is a key figure and the job has two aspects to it: 1) Operations 2) Marketing and Public Relations.
a) STAFFING AND TRAINING
· Hiring of FOH (Front of House) staff – Service team
· Assist with hiring of BOH (Back of House) staff – Kitchen, Maintenance and Housekeeping team
· Determine wage scales for all staff categories
· Orientation Training Program for FOH
· On-going Training Program for FOH
· Regular employee evaluations
· On-going Manager training/feedback
· Write schedules for FOH staff
b) DINING ROOM/BAR MANAGEMENT
· Ensure clean dining room at all times (enforce daily, weekly, monthly cleaning lists)
· Ensure proper ambience at all times (lighting, temperature, music, etc.)
· Ensure staff practice what they heard in orientation (no reading, keep tables clean and ready to be sat, employee belongings out of the dining room, etc.)
· Ensure on-going training and feedback for all staff
· Set Manager expectations on the above and provide feedback and evaluations
c) PHYSICAL PLANT
· Respond to repair and maintenance needs in FOH and BOH
· Prevent “junk” accumulation
· Prevent “clutter” in dining room
· Manage seasonal furniture and decorations (picnic tables, seasonal decorations, etc.)
· Post signs on front doors when the pub is closed
· Keep voicemail message updated when pub is closed
d) RETAIL MERCHANDISING
· Ensure retail is adequately stocked and organized
· Prevent loss of retail items
· Monitor and control labor costs in FOH and BOH (with Chef)
· Monitor and control bar costs with Bar Manager
· Monitor and control cost of supplies
· Work with Chef to monitor and control food cost
· Establish efficient systems and processes that prevent loss
· Develop and maintain a robust reporting system to management on all aspects of the business (Weekly Monthly)
2) MARKETING AND PUBLIC RELATIONS
· Communicate well with guests and establish a good rapport with them to ensure they become regulars
· Devise regular promos and offers to keep the customer engaged
· Manage press and social media activities
· Regular marketing reports and updates on performance
a) Social Intelligence – Working with employees and customers has the potential to be one of the most rewarding—and challenging—parts of your daily life. Whether you're delegating work to employees, appeasing difficult customers or representing your restaurant to the public, you'll need to be able to communicate well with others to accomplish your goals.
b) Organizational Skills – A restaurant has a lot of moving parts. Coordinating everything so that it runs like a well-oiled machine will take attention to detail and a commitment to organization.
c) Decision-Making Ability – As the restaurant’s General Manager you'll need to make a lot of decisions—from how to set the tables to whether to make a menu change. Because the restaurant industry is so fast-paced, you'll need to be able to think on your feet and make quick, practical decisions. You'll also need to think strategically and make long-term business decisions based on data analysis and market knowledge.
d) Business Sense – You'll need to perform the everyday administrative tasks to keep the business running in the midst of all your other duties. Any business experience and training you have will help you succeed in restaurant management jobs.
Additional: People Management, Planning, Foster Teamwork, Giving Feedback, Customer Service, Developing Budgets, Self-Motivated, High Energy Levels, Multi-tasking, Resolving Conflict, Verbal Communication, Innovative and New Ideas, Transparency.