JOB RESPONSIBILITIES: Sales Engineer Based at Bangalore Reporting to Director – Sales and Marketing Sales of Solar PV and Al/uPVC door window based e ...
Based at Bangalore
Reporting to Director – Sales and Marketing
Sales of Solar PV and Al/uPVC door window based equipment and materials.
Key Responsibilities and Accountabilities
Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Recommend alternate products based on cost, availability or specifications
Accurately process customer transactions such as orders, quotes or returns
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Perform other duties as assigned.
Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction
Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.