Wanted :HOST/HOSTESS(Receptionist) - Bangalore - food service image

The Host Greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow. A host is responsible for communicating feedback from customers and informing staff of menu or operational changes

The Host/Hostess will be under the guidance of the restaurant head and according to the company policies and procedures will carry out his / her duties based on the following fundamentals:

Ø  Maintains the highest standard of professional ethics

Ø  Emphasizes and projects a high image for LitenHealthy

Ø  Is concerned with the operating objectives of the restaurant

Main Duties and Responsibilities:

Ø  Greet guests in a friendly and professional manner and bid them goodbye as in when they leave

Ø  Attend to all telephone calls and make sure that all calls are answered within the first 2 rings.

Ø  Ensure that the host/ hostess desk is neat and tidy and set up as per standard including the stationery required is adequate and shall replenish stocks when required.

Ø  Co-ordinate with the security at the front porch when the guest arrives and leaves

Ø  Seat guests at the appropriate tables as per the organized seating chart

Ø  Organize and prepare reservations( over the phone as well as in person)

Ø  Call all the guests who have made a reservation for that day to reconfirm

Ø  When not possible to confirm a reservation as per the guest’s requirement, he/she shall attempt to provide an alternative that appeal to the guest. When required, he/she shall place guests on a waiting list and call them back when a table is required.

Ø  Ensure guests are seated in order and that does not overload a particular server

Ø  Interact with guests to make them comfortable, build a rapport and obtain feedback; at the same time, he/shall do so without imposing herself or being over solicitous. He/she shall be sensitive to the guests need for privacy.

Ø  Calculate total guests for the day (Classified into first and second seating), note it on the day’s reservation chart and thereafter file the day’s reservation chart.

Ø  Provide guests with menus

Ø  Ensure that dining and service areas and properly set up and clean

Ø  Communicate with all the guest to ensure quality satisfaction with food, beverage and service

Ø  Respond appropriate to customer complaints and bring any issues to the attention of the restaurant head

Ø  Communicate with management,  kitchen staff, and serving staff to ensure customer flow

Ø  Inform guests of the specials and features

Ø  Complete financial transactions as required

Ø  Plan parties or special events if any occasion that the guest is celebrating at the restaurant, he/she shall accordingly inform the restaurant head so that the suitable arrangements can be made. He/ she shall participate in wishing the guest on behalf of the restaurant.

Ø  Clean, clear and set tables as required

Ø  Keep guest data updated with regard to regular guests. Co-ordinate with the Restaurant manager for necessary PR formalities on occasions such as birthdays and anniversaries of regulars.

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Restaurant Jobs - Food Service Jobs